Privacy & cookies

Neopause Privacy Policy

Last updated: 15 January 2026

Neopause (“Neopause”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our digital platforms (collectively, the “Services”).

By accessing or using Neopause, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name

• Email address

• Age range or date of birth (where relevant)

• Gender

• Health-related information you choose to share (e.g. menopausal symptoms, lifestyle data, wellness preferences)

• Responses to forms, surveys, waitlists, or onboarding questionnaires

• Communications with us (emails, messages, feedback)

1.2 Automatically Collected Information

When you access our website or services, we may automatically collect:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and time spent on pages

• Referral sources

• Cookies and similar tracking technologies

2. Health & Wellness Information Disclaimer

Neopause may collect self-reported health and wellness information to personalize content, coaching, or AI-assisted insights.

⚠️ Important:

• Neopause does not provide medical advice, diagnosis, or treatment.

• Information provided through Neopause is for educational and wellness support purposes only.

• Always consult a qualified healthcare professional for medical concerns.

3. How We Use Your Information

We use your information to:

• Provide and improve our services

• Personalize your experience and content

• Operate AI-powered coaching or support tools

• Communicate with you (updates, onboarding, support, announcements)

• Manage waitlists, memberships, or founding member access

• Monitor usage and improve website performance

• Comply with legal and regulatory obligations

4. AI & Automated Processing

Neopause may use AI-driven tools to analyze inputs and generate insights, recommendations, or coaching prompts.

• AI outputs are supportive and informational, not medical advice

• Personal data is not used to train public or third-party AI models without consent

• You may opt out of certain automated interactions where applicable

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality

• Analyze traffic and usage patterns

• Improve performance and user experience

You can control cookies through your browser settings. Disabling cookies may limit some features.

6. Sharing Your Information

We do not sell your personal data.

We may share information only with:

• Trusted service providers (e.g. email platforms, analytics tools, hosting providers)

• Technology partners strictly for service delivery

• Legal authorities where required by law

• Successors in the event of a merger, acquisition, or asset sale

All third parties are required to maintain appropriate data protection standards.

7. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil the purposes outlined in this Privacy Policy

• Comply with legal, regulatory, or contractual obligations

You may request deletion of your data at any time (see Section 10).

8. Data Security

We implement reasonable administrative, technical, and organisational safeguards to protect your data.

However, no system is 100% secure. You acknowledge that data transmission over the internet carries inherent risks.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

10. How to Exercise Your Rights

You may exercise your privacy rights by contacting us at:

📧 Email: support@neopause.health

We will respond within a reasonable timeframe and in accordance with applicable laws.

11. Children’s Privacy

Neopause is not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors.

12. International Users

Your information may be processed or stored in jurisdictions outside your country of residence.
By using Neopause, you consent to such transfers in accordance with this Privacy Policy.

13. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external sites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.

Continued use of Neopause after changes constitutes acceptance of the revised policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact:

Neopause
📧 Email: support@neopause.health